The company took an additional $741 shipping value, and when the shipment arrived at Dammam port for receipt, the shipping company asked for a shipping value of $30,100, and the amount was paid from our account to the company, which is in violation of the agreement and the invoice, and the invoice is attached to you.
Resposta do fornecedor:
My dear,thank you for your kind comments. Sorry for misunderstanding. The total transportation volume of the goods transported this time is 25CBM. The domestic special car freight from the factory to the Shanghai port is $563. CIF service fee charged by the shipping company from the factory is $285. The total CIF fee is $848. After the goods arrive at the destination port, after you After multiple requests, the factory borne the $300 customs clearance fee at the destination port for you. The total cost of the factory is $1148, and the actual CIF fee charged according to the information you provided is $741; the factory has already borne a lot of costs for you ~So sorry to make you feel unhappy, but the factory has done its best to serve you ~Before cooperation, the factory provided the cost for the whole container and the cost for LCL. You also contacted your own ship for a quote. Between the three, dear made your own choice.Hope such a detailed explanation can make you happy.Thank you
09 Apr 2024